Communication for business
The excellence in business comes not only from
technological know-how but also from knowing how to handle your customers, and how to communicate in the business environment. This is the fact that the North-American and Japanese organizations have appreciated for long.
Now that the world is getting smaller at a fast pace, the Finnish organizations have had to globalize their thinking by starting to educate their employees to become good communicators in the international business arenas. Whatever the business challenge, the managers and employees should be able to think their way through to effective communication.
John Daly is the Liddell Professor in the College of Communication, the Texas Commerce Bancshares Professor of Business Communication in the College of Business, University Distinguished Teaching Professor, and a Professor in Pharmacy at the University of Texas at Austin. He has been teaching several times in the International BBA program in Mikkeli at the Helsinki School of Economics and Business Administration.
He has worked with more than 300 public agencies and private organizations in consulting, training and speaking roles. In the corporate environment he has worked on customer or communications related topics with Apple Computer, 3M, Continental Airlines, AT&T, Samsung, and IBM, among others. In the governmental arena he has worked for example with the White House (Executive Office of the President) designing and implementing a major customer service initiative.
All cultures communicate in their own way, and we Finns have often been described as not being very open, and this shows in our communications. But let's hear what the expert says...
Basic advice to business people giving speeches?